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Callbar Enhancements

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One click copy phone number functionality

A new copy button [1] next to the contact Number in the Callbar now allows agents to copy the entire phone number, including country code and zip code with one click. The details are then stored and can be pasted to any required document or application:

 

Transferring Calls to External Favorites

Agents can now also transfer calls to external phone numbers marked as favorites.

While transferring a call, selecting the Favorites tab [2] will display the list of favorite external numbers compiled by the account admins. Agents simply need to select the desired external phone number [3] to transfer the call:

 

Learn more about using the Callbar here.

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