Callbar is a new application that allows users to make and receive calls via Talkdesk from any application they are working in. It works just like the existing Call Bar in the main Talkdesk web application or the CTI Widget, giving your agents the power to communicate with your customers in real time.
Some benefits of the new Callbar include:
- Lightweight and easy to use. Talkdesk's Callbar can be used by anyone in your organization - no training required.
- Compatible across applications. Talkdesk supports your existing workflow and ensures you always have the context you need when connecting to customers in real-time.
- Always accessible. Make and answer calls from anywhere on your desktop - no more having to comb through open tabs for your softphone.
Installing the Callbar for Zendesk is an optional step that will give you the ability to click on a contact in the Callbar and automatically open the associated contact in Zendesk.
Installing the Callbar Connector for Zendesk
In order to install and configure Talkdesk’s Callbar and integrate it with your Zendesk account follow these steps (Note: you must have admin permissions):
2. In case you have been using Talkdesk’s CTI widget, start by deactivating it following the instructions here.
3. Follow these steps to install the Talkdesk Callbar Connector for Zendesk:
- Click the Admin gear icon  on the bottom left sidebar of your Zendesk account.
- Under Apps, click Marketplace .
- Search the Zendesk marketplace for Talkdesk  and select the 'Talkdesk Callbar Connector' app :
- Select the account name and press Install :
- On the Apps - Manage option  tick ‘Enable role restrictions?’  if you wish to grant access permissions only to specific roles.
- Switch the Enable button to ON  and Save your settings at the bottom of the page:
That’s it! You can now start making and receiving calls using the Callbar, while taking advantage of a 360 degree view of the incoming caller directly in Zendesk, to reduce agent’s time to resolution:
- Clicking on a contact's integration badge in the Callbar will now automatically open the associated contact in Zendesk. .
Once installed, while working in Zendesk you can launch the Callbar and initiate a call to one of your contacts who has a phone number associated, by simply clicking the name on that contact's profile page .