If you find that you cannot click play to listen to a Voicemail in Zendesk, this is because of a recent enhancement to the security of call recordings at Talkdesk.
You can still listen to recordings inside Zendesk but you must be logged in to Talkdesk:
- In a separate browser tab, go to http://account_name.mytalkdesk.com
- Login with your Talkdesk email address and password.
- Close tab (without logging out)
- Refresh Zendesk
- Now when you click to play a voicemail in Zendesk, it will play.
An alternative solution to this is that you can disable Secure Recordings on your account.