How can we Help?

Enabling Desktop Notifications

Follow

Desktop Notifications are screen pops that alert agents as they receive a call, even if their browser is minimized.

 In order to enable Desktop notifications for your account follow these steps: 

  • Log into your Talkdesk account as an Administrator.
  • Click on the "Admin" tab at the top of the page.
  • Select the "Preferences" tab.
  • Scroll down to "Desktop Notifications Enabled" and tick 'Yes'.
  • Press "Save" at the bottom of the page.

Once enabled, the first time agents login to Talkdesk they will see a gray bar at the top of the screen that says, “Allow yourcompany.mytalkdesk.com to show desktop notifications”.

 

To receive Talkdesk’s Call Desktop Notifications, they will need to click 'Configure' [1], then 'Allow' [2] next to the gray bar “Allow yourcompany.mytalkdesk.com to show desktop notifications” message.

Now, when a call is coming in, in addition to hearing the phone ring, they will also see a screen pop letting them know an incoming call is ringing.

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk