Here at Talkdesk we always have our customer’s best interests in mind, thus we provide a Widget for our integrations with Salesforce, Desk.com and Zendesk and a brand new Callbar application.
We also understand that there might be a need for our customers to use these platforms and the Talkdesk main application at the same time. However, you cannot have two or more Talkdesk instances in your browser at the same time, so we created Widget Mode as a solution!
Widget mode ensures that you can have the main Talkdesk web application open without it interfering with the CTI Widget or the Callbar.
The Widget Mode option can be found on the top right corner of the Talkdesk main application between the agent status and the agent name. By default, it will be set to Web Mode. To change it, simply click this option and select the web mode instead:
This is how Talkdesk works normally and allows you to make and receive calls in the main Talkdesk web application. Admins and Supervisors should also switch to web mode if they wish to monitor calls. If you want to make calls here, make sure you don't have Salesforce, Desk or Zendesk open in another tab in case you have our CTI Widget installed in one of these application.
Disables calls inside the main Talkdesk web application so you can use the CTI Widget or the Callbar for calls, and keep the main Talkdesk web application open in another tab without it interfering (perhaps for viewing reporting).
Please note, if we ever enable our backup plan, you'll need to make calls from the main Talkdesk web application instead. Read more about our Backup Plan here.