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What is Account Credit Used For?

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When viewing the Billing tab, you'll see the amount of credit remaining in your account. For example:

This credit is deducted in real-time, for four things:

  • Call charges
  • Phone number charges (the monthly cost for these - deducted monthly on the date that number was added to the account)
  • Flex agents (if applicable)
  • Voicemail Transcriptions

The credit is added to your account in three ways:

Other important points:

  • The credit remaining amount is never used for your monthly subscription charges. Those are charged monthly. You can view receipts for those separately in your account.
  • Please note, we do not refund unused credit balances.
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