If you are experiencing issues with your Talkdesk widget, please follow these steps:
1 - Right click inside your widget
2 - Select 'Inspect Element'
3 - Go to the ‘Console’ tab
4 - Right click the Console and select 'Save as':
5- Save this file to your computer.
If the problem occurs while making or receiving calls, collecting the callsids is a critical information. To do this, follow the instructions here.
Please email our support team (firstname.lastname@example.org) providing a brief description of the issue and including your collected log files and callsids so we may investigate and assist you.