Before making and receiving calls, let’s connect it to the tools you already use.
Talkdesk allows you to integrate your Talkdesk account with your CRM, Helpdesk, Sales and other business tools.
To configure an integration, start by navigating to your Admin section and the Integrations tab or click the corresponding “Connect Talkdesk With Your Business Tools” link, from the getting started screen.
Look for the integration you want to configure and click the "Connect" button below the integration’s name.
Once an integration is enabled, you can start setting up automated tasks that send information from Talkdesk into your system when certain events occur, such as:
- When a call is missed, email the support team.
- When there is a new voicemail, create a ticket in the helpdesk so your agents can followup with the caller.
- When a call ends, log the call information in your CRM.
Talkdesk collects and synchronizes contacts and other available information (interactions you had with a particular contact) from your enabled integrations.
Talkdesk Click-to-Call Extension
With Talkdesk’s Click-to-Call extension, your agents can use Talkdesk to call customers directly from their favorite Helpdesk, CRM, sales software or any other website. All they need to do is click on a phone number directly from the interface of your favorite software and Talkdesk takes care of the rest. Install the Talkdesk Click-to-Call extension to increase your team’s productivity.
Talkdesk provides enterprise-level call center functionality from an intuitive interface but you can also have access to this functionality from the systems you already use.