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Can I download my call recordings and voicemails?

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Talkdesk allows recording of inbound and outbound calls as well as voicemails.

We store these files on our secure infrastructure and provide access via a modal. Users need to be authenticated in order to play a call or voicemail recording in the Talkdesk application. If logged out, agents are required to log-in prior to being able to play the recording.

These modals are presented across our platform in various ways (for instance, play button on the Call History or Voicemail sections).

Should you wish to extract URL's in bulk instead, you will need to export call data as a .csv file (admin permissions required).

Using the exported file you will see a column for the recording URL and can access the URL using whatever method you choose.

Please note that if you have Secure Recordings enabled you will need to be authenticated to access the recordings.

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