The setup is quick and easy and no programming is required. Just enter your Intercom account information and the integration process is complete!
Note: In order to sync phone numbers from Intercom to Talkdesk, the field that contains those phone numbers must be named phone_number.
Please follow these steps to activate the integration:
Activate the Intercom Integration in Talkdesk
- Log in to your Talkdesk account as an Administrator.
- Click the 'Admin' section  at the top of the page.
- Select the 'Integrations' tab .
- Click on the Intercom 'Connect' button :
- Select the relevant settings for your integration, then click the 'Connect Intercom' button :
- Enter your email  and password .
- Click on 'Sign in' :
- In the next window, click on 'Connect' :
You’ll now be shown a confirmation screen from Talkdesk.
Close that, return to Talkdesk, refresh the page and you’re done!
The Talkdesk and Intercom integration is now activated. All information will be automatically synchronized between Talkdesk and Intercom and you can start adding automations.