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Assigning a Talkdesk Number to be a VIP Phone Number

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You can assign a phone number in your Talkdesk account to be a VIP phone number. When callers reach out to your company using that phone number, they will automatically jump to the front of the queue.

To accomplish this, follow these instructions:

  • Log into your Talkdesk account as an Admin.
  • Click on the "Admin" tab [1] and then the "Numbers" tab [2].
  • Click on the phone number for which you would like to make a VIP phone number.
  • Click on the "General" tab [3].
  • Select "Yes" next to the "VIP Phone Number" section [4].
  • Click "Save" [5].

As soon as you click "Save", this phone number is automatically a VIP phone number. When callers reach out to you using this phone number, they will automatically skip to the front of the waiting queue. To assign a VIP agent to this phone number, follow these instructions.

 

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Comments

  • Avatar
    Omar Fayyad

    This is veryyyyyyyy nice and it is very good

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