You can assign a phone number in your Talkdesk account to be a VIP phone number. When callers reach out to your company using that phone number, they will automatically jump to the front of the queue.
To accomplish this, follow these instructions:
- Log into your Talkdesk account as an Admin.
- Click on the "Admin" tab  and then the "Numbers" tab .
- Click on the phone number for which you would like to make a VIP phone number.
- Click on the "General" tab .
- Select "Yes" next to the "VIP Phone Number" section .
- Click "Save" .
As soon as you click "Save", this phone number is automatically a VIP phone number. When callers reach out to you using this phone number, they will automatically skip to the front of the waiting queue. To assign a VIP agent to this phone number, follow these instructions.