How can we Help?

Why do I occasionally get voicemails with no content, with a listed duration?

Follow

Our telecom provider processes the raw voicemail messages for us and filters out all the phone signaling and silence in the messages. This is a very conservative filtering, consisting only on silence and dial tones, so we are assured that no real content is ever lost. As a result, some voicemails show longer durations than the recording itself, but in reality the customer did not leave a message.

Have more questions? Submit a request

Comments

Powered by Zendesk