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Freshdesk Integration Activation

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Freshdesk integration setup is quick and easy. No programming is required: just enter your Freshdesk account information and the integration process is complete. Follow these steps to activate the integration

Get your Freshdesk API Key

To activate your Talkdesk and Freshdesk integration, you first need an API Key.

  • Log in to your Freshdesk account.
  • Select 'Profile settings' [1] on the top menu.
  • Copy the API Key that you can find in 'Your API Key', on the bottom right-hand corner [2].

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Activate Your Freshdesk Integration in Talkdesk

  • Log in to your Talkdesk account as an Administrator.
  • Select the 'Admin' section [3] at the top of the page.
  • Select the 'Integrations' tab [4] and click on the Freshdesk 'Connect' button [5].

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Fill out the form with your Freshdesk credentials:

You need to enter your Freshdesk subdomain [6] and the 'API Key' [7] that you copied from Freshdesk. Then, select the appropriate boxes [8] to synchronize contacts, interactions and conversation history.

 

Freshdesk_6-9.png

 

Once you have completed these steps, click 'Save' [9] and that’s it!

The Talkdesk and Freshdesk integration is now complete and information will be automatically synchronized between the two accounts.

 

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