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It is possible to allow all agents access to the reporting and metrics section of Talkdesk?

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Yes, it is possible to have all agents view the reporting section. Admins can do this by simply giving them them these permissions under Roles.

To edit Agent's team roles follow these steps:

  • Log into Talkdesk as an Administrator.
  • Select the "Admin" section at the top of the page.
  • Click the "Roles" tab.
  • Click the "Pencil" icon in the permissions column next to the Agent role.
  • A window will popup with the options available for configuring.  Select the Reporting tab and check the box next to the name of the permissions you wish to grant your agents under the Reporting section: 

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