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If we update a contact's phone number in an external integration, will it be updated in Talkdesk automatically?

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Any modifications performed to a contact in an external integration will be added to the corresponding contact within Talkdesk. Google contacts are the rare exception and only provide a one-way synchronization from Google contacts to Talkdesk.

Please note: When a number is removed from an External Integration Contact, the corresponding number within the Talkdesk Contact will not be removed.  

 

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