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How can I filter voicemail notifications, so only those agents with certain ring group are notified?

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Voicemail notifications are sent via an Automated Task using the Email Notifier Integration. To modify who receives notifications based on ring groups, please do the following:

  • Log into Talkdesk as an Administrator.
  • Click the 'Admin' section [1] on the top navigation bar.
  • Select the 'Integrations' tab [2].
  • Click the green 'Settings' button [3] under the Email Notifier Integration.

  • Click 'Add New Automated Task' [4] or select an existing Automation and click the 'Settings' icon [5] next to it:

  • Select "When a voicemail is left" in Talkdesk [6] then 'send an email' in 'Email Notifier' [7].
  • Next, drag the 'Agent's Emails' [8] from the Tags Field into the To: field [9].

  • Click 'Save' at the bottom of the page.

These notifications will now only be sent to those agents with the ring groups associated to the number where the voicemail was received.

You can also create an automation to notify your agents when a voicemail is assigned to them.

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