Below are some situations that would cause an Agent to go into After Call Work instead of Available:
- Talkdesk supports an After Call Work timeout to be setup. After the call ends and even after logging the call, that time is respected, unless the agent changes its status.
- A user will go into after call work while the disposition code window is open.
- Agent has multiple Talkdesk windows open.
- Network Issues are preventing Talkdesk and servers from communicating.
Please close all disposition pop-ups and windows of Talkdesk and then reopen just one.
If none of the above resolve this issue, please contact our support team.