How can we Help?

Agents going into After Call Work instead of Available

Follow

Below are some situations that would cause an Agent to go into After Call Work instead of Available:

  • Talkdesk supports an After Call Work timeout to be setup. After the call ends and even after logging the call, that time is respected, unless the agent changes its status.
  • A user will go into after call work while the disposition code window is open.
  • Agent has multiple Talkdesk windows open.
  • Network Issues are preventing Talkdesk and servers from communicating.

Please close all disposition pop-ups and windows of Talkdesk and then reopen just one.

If none of the above resolve this issue, please contact our support team.

Have more questions? Submit a request

Comments

Powered by Zendesk