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Customizing the Voicemail / Not Answered Message

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When no agent is available to answer a call, the caller will be redirected to voicemail and the "Voicemail Message" will play (even when voicemail is disabled and caller is not allowed to leave a recording).

To customize the Voicemail Message your callers hear follow these instructions:

  • Log into your Talkdesk account as an administrator.
  • Click the "Admin" tab [1] at the top left hand side of Talkdesk.
  • Click on the "Numbers" tab [2] on the top left hand side of your account.
  • Click on the phone number for which you would like to configure the customized Voicemail Message.
  • Click the "Greetings" tab [3].
  • Scroll down until you see "Voicemail Message" [4].
  • Add a new message [5] by following the steps below (or you can choose an already existing message [6]):
    • Click the "Add New Message" link next to "Voicemail Message".
    • Assign your Voicemail Message a name by typing it into the box next to "Message Name". This will be the label applied to your Voicemail Message in Talkdesk. Callers will not hear the message name.
    • If you would like to type in a message to be converted to an audio voicemail message to play to callers, select "Text to Speech" and type your message next to the box labeled "Message".
    • Alternatively, if you have a pre-recorded message that you would like to play to callers, select "Upload File” and click the "Choose File” button. Talkdesk currently supports mp3 and wav file types. If you have a file saved in another format, you can convert it to a format we support by using this tool.
    • "Save" your new message.
  • Once you have finished, click "Save" [7].

Important: repeat these steps for each required phone number in your account.

 

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