How can we Help?

Call Dispositions

Follow

 

After a call is finished [1] you will see a popup message allowing you to select a call summary from a predefined dropdown menu list [2]. For example, you may be able to select from “Left voicemail”, “Wrong number”, “Follow up immediately”, “Disconnected number”, etc. You can also add a note to the call [3]:

Press Log [4] and this information will be displayed on the customer's call summary under the “Activity” tab [5] on the contact’s profile.

Call disposition codes are a simple, yet powerful tool that keeps the entire team on the same page and allows for a quick overview of previous conversations when on the phone with a customer. 

It also allows managers to gain a comprehensive understanding of metrics that are most meaningful to them.

Have more questions? Submit a request

Comments

Powered by Zendesk