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Activating your Talkdesk for Zendesk Integration

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The setup is quick and easy and no programming is required. Just enter your Zendesk account information and the integration process is complete!

Follow these steps to activate the integration:


Get Your Zendesk Credentials

Login to your Zendesk account and follow the steps below to get an API key:

  • Click the 'Admin' icon [1] on the left menu and then under 'Channels' [2] select 'API' [3] from the left side bar.
  • In the 'Token Access' section make sure the token access option is enabled [4].
  • Press the 'add new token' link [5].
  • A pop-up message will show up asking you to enter a label for this API token. Type in a name and click 'Create' [6]:

Your new API token will be created and displayed only once so you'll need to copy it somewhere safe before continuing.

 

Activate the Zendesk Integration in Talkdesk

  • Log into your Talkdesk account as an Administrator.
  • Select the 'Admin' section at the top of the page [7].
  • Click the 'Integrations' [8] tab and then the Zendesk 'Connect' button [9].

Fill out the form with your Zendesk credentials:

  • You will need to enter your Zendesk account subdomain [10].
  • The email address used to generate the API token [11].
  • The API token [12] that you copied from Zendesk.
  • Select the appropriate boxes to customize the configuration in order to synchronize contacts, load interactions and choose the interaction types [13].
  • Once you have completed these steps click 'Save' [14].

The Talkdesk and Zendesk integration is now activated! All information will be automatically synchronized between Talkdesk and Zendesk and you can start adding automations.

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