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Talkdesk AppConnect: Installing Datatron

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Datatron is available for install! Here's a little information about Datatron:


Datatron captures past data and provides predictive insights into how you can manage your call center more efficiently. Log in to Datatron to start asking questions and viewing predictions. View predictions on an hourly, daily, or weekly basis. Compare call center forecasts between each of your ring groups.

For more information, please see their AppConnect listing.

 

Installation:

Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users should use Datatron. Since Datatron is an
AI app for call center management, we recommend installing it for all admins and supervisors.

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Note: The application requires a license for each active user to process each user's call data. You will be billed accordingly. 

 

Data Access:

When you install Datatron, it will grant Datatron access to all call data in your account.

Datatron requires at least 100K calls for its models to be accurate. However, you can demo the product with sample data if you do not have enough data in your account.

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 Note: Datatron only has read access to your Talkdesk data.

 

Application Access:

By default, any user with the default Admin or Supervisor role will be able to launch the Datatron app once it is installed for those users.

For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps.

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Uninstall:

To uninstall Datatron for specific users, hover over the app in the My Apps dropdown to surface the settings management icon:

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From there, simply deselect the users whose access you want to revoke:

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To uninstall Datatron for the entire account, click the 'Uninstall app' icon at the bottom left.

Note: The application will be uninstalled for all users and any data or configuration will be deleted. This action cannot be undone!

 

Billing:

All applications come with a free 30-day trial.

Should you choose to purchase, will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.

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