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Release Notes | June 22, 2017

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New:

  • Sentiment Scheduled Report: CSAT Messages. Allows supervisors to quickly analyze the experience of contacts going through a CSAT interaction. This report will show the contents of SMS CSAT responses so you can analyze any qualitative feedback sent by the contact in addition to the quantitative CSAT score they provided.
  • CSAT Automated Responses. Provide your customers with customizable feedback based on their responses to your CSAT surveys: reiterate survey instructions for responses with invalid scores and confirm receipt for responses with valid scores. 

Bug Fixes:

  • Fixed problems with "Total Duration" and "End Time" for both types of Callback calls (Callback API and Queue Callback).
  • Fixed problems generating data for scheduled reports with ring groups that have names with single quotes.

 

Talkdesk for Salesforce Version 1.55

Enhancements: 

  • Updated automation page design to make it clear which automations are enabled or disabled.

Bug Fixes:

  • Fixes for Salesforce Summer ’17 release.
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