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Talkdesk AppConnect: Installing AutoReach

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AutoReach will be available for installation on Monday, June 19th! Here's a little information about AutoReach:

AutoReach is the Power Dialer for Talkdesk and Salesforce. Our high volume dialer increases connect rates by 30%+ and talk time by 300%+ per hour for more quality conversations with prospects. The easy to use and familiar experience with Talkdesk and Salesforce allows teams to be productive in minutes.

For more information, please see their AppConnect listing.

 

Installation:

Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users who want to use AutoReach. Since AutoReach is a Power Dialer, we recommend installing for all sales reps.

 

Application Access:

Once AutoReach has been installed in your account, you will need to contact us to enable the accompanying AutoReach integration. Once that has been enabled, simply turn on the AutoReach automations to get started. If needed, further instructions are available as part of the onboarding flow within AutoReach.

By default, any user with the default Admin or Supervisor role will be able to launch the AutoReach app once it is installed for those users. For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps.

Agent_Permissions.png

Uninstall:

To uninstall AutoReach for specific users, hover over the app in the My Apps dropdown to surface the settings management icon. From there, simply deselect the users whose access you want to revoke.

To uninstall AutoReach for the entire account, please contact appconnect@talkdesk.com for now. This feature will be available shortly in a self-service capacity.

 

Billing:

All applications come with a free 30 day trial and, should you choose to purchase, will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.

 

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