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Talkdesk AppConnect: Installing Performetric

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Performetric is now available for installation! Here's a little information about Performetric:

Performetric provides real-time notifications and recommendations regarding high levels of mental fatigue in the workforce through a desktop application, in order to actively reduce its negative effects. It provides a web app dashboard with a range of reports that allow an effective mental fatigue management, contributing to improve productivity, performance and well-being. This allows to reduce costs related to healthcare and welfare, with a positive impact on absenteeism and turnover.

For more information, please see their AppConnect listing.

 

Installation:

Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users you'd like to be able to track using the Performetric desktop app.

Performetric.png

Data Access:

When you install Performetric, it will prompt the selected users to install the desktop app which tracks their keyboard and mouse interactions.

Application Access:

Performetric has a separate experience for the installing Admin vs. agents.

By default, any user with the default Admin or Supervisor role will be able to launch the Performetric app once it is installed for those users. For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps.

Agent_Permissions.png

Uninstall:

To uninstall Performetric for specific users, hover over the app in the My Apps dropdown to surface the settings management icon:

Performetric_Settings.png

From there, simply deselect the users whose access you want to revoke. Then follow-up with these users directly to uninstall the desktop app:

Performetric_-Uninstall.png

To uninstall Performetric for the entire account, click the ‘Uninstall app’ icon at the bottom left.

Note:  The application will be uninstalled for all users and any data or configuration will be deleted. This action cannot be undone!

 

Billing:

All applications come with a free 30 day trial and, should you choose to purchase, will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.

 

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