On June 21st, 2017, we are changing the SSO settings and configuration for OneLogin in Talkdesk, so that it becomes much faster and easier for you, through a new UI.
No action is required from you. However, while we migrate to the new UI from this date onward, you will temporarily not be able to make any changes by yourself in the OneLogin integration in Talkdesk.
This means that, during this transition phase, if you need to reinstall the Talkdesk application in OneLogin, you are still able to do so but will you will have to contact our Support team with the new ‘Issuer URL’ (metadata URL) generated by OneLogin. Our team will do the necessary update in your Talkdesk account.
Once the new URL has been added in Talkdesk, if you wish to log in to the Talkdesk main web application or Callbar using your OneLogin credentials, simply follow these instructions.
If you have any questions or would like further assistance, do not hesitate to contact us.