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Talkdesk AppConnect (Open Beta)

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Talkdesk is focused on enabling best-in-class interactions between you and your customers, and we understand that external applications may be an important part of that experience. From driving decisions around workforce management, improving service through quality assurance, or providing valuable insights from voice transcription and analytics, Talkdesk AppConnect is designed to help you improve those customer interactions by allowing you to easily and quickly integrate with external applications.

Talkdesk AppConnect is the first full-service enterprise software marketplace for call center applications. 

 

Accessing Talkdesk AppConnect 

If you are an Admin or a Supervisor, you can take part in this beta by clicking ‘My Apps’ [1] in the top navigation bar and then the ‘Try it now’ button [2]:

TryITNow.png

Now, simply click the 'Explore AppConnect’ [3] button to start exploring and connecting your Talkdesk contact center to our suite of industry-leading apps.

Talkdesk AppConnect is a standalone application and can also be accessed by visiting the following link: appconnect.talkdesk.com

If accessing through this link, by pressing 'Install' on any application you'll be taken to your Talkdesk account and prompted to 'Join AppConnect'. Press the 'Try it now' button:

Join_AppConnect.png

You'll receive a confirmation that AppConnect is enabled and admins can starts installing apps:

AppConnect-Welcome.png

 

The menu on the left allows you to display all apps, or filter by those that are ‘Install Ready’ or ‘Coming Soon’ [4]:

AppConnect-Categories.png

 

App Categories

You can also quickly filter Talkdesk AppConnect applications by category [5]:

  • Quality Assurance: list of Talkdesk partner applications that offer you new ways of monitoring and ensuring the quality of your service, contributing to the improvement of agents’ productivity and performance.
  • Voice Analytics: list of Talkdesk partner applications using machine learning, sentiment analysis, or keyword tracking to automatically analyze recorded calls, allowing you to gather additional customer information to improve communication and future interactions.
  • Business Intelligence: list of Talkdesk partner applications offering tools to search, organize and share your customer feedback. Unlock important data hidden in internal systems and automate data streams.
  • Workforce Management: Talkdesk partner applications offering tools that improve customer service, employee satisfaction and profitability through optimized, automated forecasting and scheduling, to empower and engage employees.

Once ready, follow the instructions here to start installing AppConnect applications.

If an app is not yet available but listed as ‘Coming Soon’, you can join a waitlist [6] to be contacted as soon as the application is available:

AppConnect-Join-Waitlist.png

 

If you'd like to become a partner and see your business featured in AppConnect, please visit: https://www.talkdesk.com/partner

If you are a developer and interested in building a custom application, please visit: https://docs.talkdesk.com/docs

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