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Callbar Keyboard Shortcuts

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Speed is an important contact and call center metric. It is one of the most commonly used service level metrics and is used to track service level compliance in accordance with set goals. This includes the average amount of time it takes for an agent to answer a call so, we understand how every second counts.

In our continuous aim to assist you in achieving your goals, we have now added a new option that allows you to use keyboard shortcuts to navigate the Callbar without having to use the mouse. Using keyboard shortcuts can save you time and therefore, increase your productivity by reducing repetitive clicks.

Shortcuts allow you to use one or more keys to initiate an action within the Callbar.

 

Callbar Keyboard Shortcuts

Keyboard-Shortcuts.png

Use the Keyboard Shortcut option (alt+k) or click the Callbar menu on the top left corner to see the list of shortcuts you can use with Callbar:

   Callbar-Shortcuts.png   

You can use the following keystrokes in place of the buttons in the Callbar:

Hotkeys

Action

Alt+k

Show/hide shortcut list

Alt+a

Answer call

Alt+m

Mute call on the agent’s side

Alt+h

Put call on hold

Alt+e

End call

Alt+w

Initiate warm transfer

Alt+b

Initiate blind transfer

Alt+s

Open/close call Snapshot

Alt+n

Open/close call notes

 

Note: You cannot move from one hotkey to another prior to releasing the Alt key first e.g. press alt+k to see the list of shortcuts; release alt key; press alt+k again to exit the list of shortcuts.

Also note that the hotkeys Alt+e will allow you to end an ongoing call but not reject an incoming call. This has been done so as a way to prevent accidental rejections of calls.

 

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