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Release Notes | April 12, 2017

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New:

  • Sentiment (Open Beta). As part of our ongoing effort to improve your customer service experience, we want you to better understand the "sentiment" of your caller.
  • Sentiment Reporting. A new 'Sentiment' tab has been added to the Reporting section allowing Supervisors to analyze their customer’s satisfaction metrics.
  • Integration with Front. This integration enables records of calls to be placed into a shared Talkdesk inbox in Front. It is designed to keep records of all missed calls, voicemails and inbound/outbound calls.
  • SMS for Salesforce is now available in beta.

 

Enhancements:

 

Fixes:

  • In some instances Callbar was not changing agent status to offline after closing out.
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