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Release Notes | March 15, 2017

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New:

  • Change Agent status from Talkdesk Live’s drill down view. Supervisors with the required permissions are now able to change agent’s status directly from Talkdesk Live’s drill down view.
  • Callbar Snapshot 360. Clicking the contact details icon to the right of the avatar displays the caller Snapshot.

 

Enhancements:

 

Fixes:

 

Callbar 1.0.9:

  • Fixed a bug on call switching where after doing a call switch, Callbar had buttons greyed out.
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