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Installing Talkdesk Automatically in G Suite

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If your company uses G Suite by Google, then you can automate the installation of Talkdesk's Chrome Extension and Callbar by setting a policy. This will save time and make sure everyone in your team has what they need! 

This action will have to be taken by one of your Google Admins.

Step 1:

Check if you have organized your Google accounts into different organizational units. If not, then create a new org for your Talkdesk users. e.g. "Support".

Once you've done that, move users to the new org.

Step 2:

Go to Device Management > Chrome > App Management

Enter "Talkdesk" in the search box and hit return:

talkdesk_g_suite_install.png

Step 3:

Click on Talkdesk Callbar, click on User Settings, and choose the Org you want to install Talkdesk for. 

Click override and then change the switch "Force Installation" to on.

talkdesk_install_steps.png

Step 4:

Repeat steps 2 and 3 for the Talkdesk Click-To-Call Extension.

Step 5:

Make sure your team members all sign into their Google account inside of Google Chrome browser. If they are signed in, their name will appear in the upper-right corner of the Chrome browser window. If not click on the Person Icon. More info.

After doing this, the Talkdesk Callbar and Click-To-Call Extension will appear in the agent's browser. All they then need to do is sign into Callbar. 

Notes

When a new person joins your team, make sure your Google admin adds them to the Org that you created in Step 1.

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