We are excited to announce a new feature that allows Supervisors to change an agent’s status from Talkdesk Live. This feature will help Supervisors better manage productivity and act on real-time data by updating agent statuses that are incorrect (for example, if an agent is away and forgot to logout, or available but his/her status is displaying as away):
How does it work?
- Supervisors with the Update permission for Talkdesk Live will be able to change agents statuses from the live agent drilldown view in Talkdesk Live
- Status is immediately changed for the agent
- Agent is notified that a Supervisor has changed his/her status in both the Main application and Callbar
Learn more about updating permissions for Talkdesk Live here. And learn how to change an agent’s status here.
If you have any questions, please reach out to your Customer Success Manager or email@example.com.