How can we Help?

SMS Pricing (Beta)

Follow

SMS messages are charged on the basis of each message sent by our carriers so, long SMS messages sent or received may incur multiple charges if they exceed 160 characters and must be broken up into multiple messages.

There are no per-user costs besides Talkdesk’s standard licenses and any user with a Talkdesk license is able to use SMS.

The table below lists our current rates for sending and receiving SMS messages for each supported country (the rates for sending and receiving are the same).  It also indicates which SMS products are available for a given country: 

Country Code

Country Name

Price/Message

SMS Support Channel

SMS CSAT BETA

US

United States

$0.035

CA

Canada

$0.035

AU

Australia

$0.190

 

GB

United Kingdom

$0.130

 

FR

France

$0.250

 

DE

Germany

$0.280

 

BE

Belgium

$0.330

 


Note:
The CSAT-related messages will always be sent from a phone number matching the country code of the caller’s mobile phone number. Rates are subject to change.

Have more questions? Submit a request

Comments

Powered by Zendesk