How can we Help?

SSO with Google credentials

Follow

If you wish to login to the Talkdesk main web application or Callbar using your Google credentials simply follow these instructions:

Note: In order to be able to use this integration, agent's Talkdesk login email address must match the  Google account email.

  • Log into your Talkdesk account as an Administrator.
  • Select the 'Admin' section from the top navigation bar [1].
  • Select the ‘Preferences’ tab [2].
  • Scroll down to the 'Contact Profile' section [3].
  • Select Google as ‘Single Sign-on’ provider for your account from the dropdown menu [4] and 'Save' your changes.

Now, when logging in to Talkdesk, agents simply need to press the ‘Use Single Sign-on’ button:

If agents are not yet signed into Google an authentication window will popup asking to confirm the login details there:

You will then be prompted to allow Talkdesk to access your Google account information:

Logging into the Callbar using SSO:

Once this option is enabled agents simply need to press the 'Use Single Sign On' button to login to the Callbar:

  • If agents are not yet signed into Google, an authentication window will popup outside the Callbar asking to confirm the login details:

  • The Callbar will then automatically authenticate the credentials:     

     

That’s it! Agents can now start using the Callbar!

Have more questions? Submit a request

Comments

Powered by Zendesk