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Assigning agents a default integration for the Callbar

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Admins can now select the default integration each agent has access to.

Once an integration has been selected, the agent’s Callbar will display a badge with the Salesforce, Desk or Zendesk logo, depending on the default integration selected:

When making or receiving a call, by clicking the contact’s badge in the Callbar, agents are automatically taken to the contact’s profile page on that integration.

Learn more here.

 

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